Citi Teller

**TELECOMMUTE Location: Mumbai**
- 1-3 years’ relevant experience
- Demonstrated sales and customer service experience in retail or financial setting
- Money handling experience
- Effective problem solving and communication skills
- Ability to work well in a team oriented environment

**Education**:
Any Bachelor’s degree

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

**Skills**
- **Communication**:

- **Problem Solving**:

- **finance**:

- **Tally**:

- **Cash Management**:

- **Banking Domain Knowledge**

**Responsibilities and Duties**
- Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
- Complete basic and advanced Teller transactions, including liquidation, draft issuances, in house transfers, draft cancellations, and account updates
- Identify referral opportunities for new products and services based on clients financial goals
- Educate clients on digital and self-service opportunities offered by Citi
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets
- Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
- Maintain working knowledge of client accounts as well as new and existing products and services offered

**Required Experience and Qualifications**
- Graduation: Bachelor's Degree( Required )
- Proficient in English( Required )
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