
Phone Banking Officer
2 weeks ago
**TELECOMMUTE Location: Mumbai**
- Be the best for our customers
- Ensure process efficiency
- Cross-sell / upsell set products
- Be the best for our customers by
- Displaying complete onus to customers queries / problems
- Delivering service with requisite courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores
Ensure process efficiency and effectiveness by
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Resolving customer queries at the first instance of contact, with minimum call handling time
Cross-sell / upsell set products like
- Loans and mortgages
- Priority / elite accounts
**Skills**
- **Communication**:
- **Tele calling**:
- **Banking Domain Knowledge**:
- **Business Process Outsourcing (BPO)**:
- **VoiceXML (VXML)**
**Required Experience and Qualifications**
- Graduation: Bachelor's Degree( Required )
- Proficient in English( Required )
- Skilora is a talent acquisition platform, helping companies to build the best team. Please be aware of fraud job offers asking for any kind of payments. Skilora would not be held responsible for any such kind of malpractices or jobs posted on the platform.
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