Administration Officer-female
17 hours ago
**Job Summary**:
The Salon Receptionist is the first point of contact for clients, responsible for managing front desk operations, ensuring an excellent customer experience, and providing administrative support to the salon team. The role requires exceptional communication and organizational skills, with a focus on delivering superior customer service.
**Key Responsibilities**:
- **Client Interaction**:
- Greet and welcome clients in a friendly and professional manner.
- Schedule and manage appointments using the salon's booking system.
- Confirm appointments and handle cancellations or rescheduling.
- **Front Desk Management**:
- Maintain a clean and organized reception area.
- Check-in clients and inform stylists of their arrival.
- Process payments for services and products, and issue receipts.
- Handle retail product sales and inventory tracking.
- **Customer Service**:
- Address any client concerns or complaints with tact and escalate when necessary.
- Provide information about salon services, stylists, and pricing.
- Upsell services or products when appropriate.
- **Administrative Tasks**:
- Maintain and update client records, including contact information and service history.
- Manage daily appointment logs and reports.
- Order and stock front desk supplies as needed.
- **Team Support**:
- Assist salon staff with administrative needs (e.g., preparing service menus, updating signage).
- Coordinate with stylists to ensure smooth client flow throughout the day.
**Requirements**:
- Previous experience in a customer service or receptionist role, preferably in a salon or spa environment.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in salon booking software is an advantage.
- Positive attitude, professional appearance, and a passion for the beauty industry.
- Ability to remain calm under pressure and handle busy periods effectively.
**Work Schedule**:
This is a full-time position, with shifts varying according to salon operating hours, including weekends and evenings.
**Salary and Benefits**:
- Competitive hourly rate or salary.
- Commission on retail sales.
- Opportunities for career growth and development within the salon.
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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