Customer Support Associate

1 week ago

Pune Maharashtra, India Genesis HR Services Full time

**Desgination:

- ** Customer Support

**Position Overview**: As a Customer Support Executive for our International Voice Process, you will be responsible for providing outstanding support to our diverse customer base across various regions. You will handle inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.

**Criteria for Fresher** Any graduate fresher can apply

**Criteria for Experience:

- ** UG/Grad with 1 year in International Voice Process

**Salary for fresher** 3 LPA

**Salary for experience:

- ** C11-Upto 3.5 LPA ( upto 30% hike on last package)

upto 4.30lpa for C12 (upto 30% hike on last package)

**Shifts **24/7 (should be ok with Night shift)

**Working Days **5 days working ,2 days rotational off

**Location:

- ** Hadpsar, Pune

**Cab Facility **Both side cab in hiring zone

**Work Mode** Office

**Interview**:

- Walk-In

**Key Responsibilities**: 1. Handle incoming calls from customers regarding product inquiries, orders, billing, and technical support. **2.** Make outbound calls to follow up on customer inquiries, resolve issues, and gather feedback**. 3.** Provide accurate and timely information to customers while maintaining a professional and courteous demeanor. **4.** Identify and escalate priority issues to the appropriate department for resolution. **5.** Document all customer interactions, transactions, and inquiries accurately in the CRM system. **6.** Collaborate with other teams to ensure prompt resolution of customer concerns**. 7. **Meet or exceed performance targets for call quality, customer satisfaction, and productivity. **8.** Stay updated on product knowledge and industry trends to effectively address customer inquiries and concerns. **9.** Adhere to company policies and procedures, including compliance with data privacy regulations. **10.** Continuously strive to improve processes and contribute to a positive team environment.

**Education**:

- Higher Secondary(12th Pass) (required)

Work Location: In person

**Speak with the employer**
+91 9257655181

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