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2 weeks ago
customer care executive's job is to communicate with customers, resolve their issues, and maintain a positive image for the company. They are often the first point of contact for customers. Responsibilities Communication: Listen to customers' concerns and respond to their questions and complaints. Problem solving: Identify the cause of customer issues and find solutions. Conflict resolution: Handle customer complaints professionally, such as those about defective products, delayed deliveries, or billing errors. Product knowledge: Understand the product or service, including its features, pricing, availability, and policies. Attention to detail: Document customer interactions and actions taken to ensure issues are resolved accurately. Employee training: Develop and conduct training programs for new hires. Customer service orientation: Ensure customers are satisfied with the products and services offered by the company. Skills Good communication skills, Empathy, Problem-solving skills, Knowledge of the product or service, and Attention to detail. Customer care executives work in many industries, including retail, banking, insurance, and telecommunication.
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (required)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
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