Customer Service Representative

7 days ago

Noida, India intineriinfosol Full time

Job Title: Customer Support Representative

Location: Tech Mahindra Office

Working days - 6 Days working (Rotational off )

Salary - 14k to 21k

Timing - Rotational shift

**Responsibilities**:

- Troubleshoot technical issues and provide solutions to customers
- Document and track customer interactions in the CRM system
- Collaborate with other teams to resolve complex customer issues
- Educate customers on product features and functionality
- Identify and escalate priority issues to the appropriate teams
- Maintain a positive and professional attitude at all times

**Requirements**:

- Undergraduate and High school diploma or equivalent
- Freshers to experience
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Familiarity with CRM systems and ticketing tools
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Technical knowledge or experience with software and hardware products is a plus

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹12,000.00 - ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9205112613

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