Customer Service Representative

2 weeks ago

Noida, India CII - Model Career Centre Full time

Join Our US Banking Voice Process Team

We are actively seeking enthusiastic individuals to be part of our dynamic US Banking Voice Process team.

Position: Customer Service Representative - US Banking Voice Process

Location: Noida

Salary : 6 LPA

5 Days working

Key Responsibilities:
Assist customers with inquiries, account-related concerns, and banking transactions via phone.

Provide accurate and efficient resolution of customer issues, ensuring a positive customer experience.

Maintain up-to-date knowledge of banking products, services, and policies.

Document interactions and transactions accurately for record-keeping purposes.

Collaborate with team members to achieve performance goals and maintain high-quality standards.

Interested ones with relevant prior experience in a US/UK Banking Process can apply. (Min. 06 months experience)

Qualifications:
High school diploma or equivalent; college degree preferred.

Prior experience in US/UK Banking Process.

Exceptional communication skills and the ability to empathize and build rapport with customers.

Flexible to work in rotational shifts and weekends.

What We Offer:
Competitive salary and performance-based incentives.

Comprehensive training and ongoing professional development.

Opportunity to work in a collaborative and inclusive work environment.

Employee benefits, including health insurance and various other plans.

Join us in making a difference in the lives of our valued customers while building a fulfilling career in the banking industry.

**Job Types**: Full-time, Permanent

**Salary**: ₹30,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (preferred)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (preferred)

**Speak with the employer**
+91 8375097765

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