Customer Service Associate

2 weeks ago

Bengaluru, India FloBiz Full time

We are looking for a hard-working, dedicated and passionate individual to join us as a customer service associate. You will be responsible for answering incoming calls and chats, resolving customer questions and complaints, importing datas of users, that means you would need to be proficient in MS excel and would need to have an eye for details or need to be focused. As a customer service associate, you should have an outgoing and positive demean or, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Roles & Responsibilities:

- Answer incoming calls / Make outgoing calls as per requirement
- Management and resolve customer complaints
- Identify and escalate issues to respective Point of Contact / in respective channel
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Follow up on customer calls where necessary

**Requirements**:

- 1-3 years of experience in a call centre environment
- Knowledge of customer service practices and principles
- Excellent typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- LANGUAGES PREFERRED:

- Tamil + Hindi + English
- Malayalam + Hindi + English

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