Guest Service Associate

Your Role:
As a F & B associate you will be responsible to provide timely Food and Beverage service delivery to guests according to established standards, policies and procedures. Responsibilities will include:

- Provide excellent customer service to guests by taking orders, answering questions about menu items, and making recommendations.
- Record guest orders accurately and relay them to the kitchen or bar staff. Ensure that special dietary requirements or requests are noted and communicated.
- Serve food and drinks to guests, adhering to the hotel's service standards, including proper etiquette and timing.
- Prepare and set tables for dining, ensuring that they are clean, well-arranged, and properly equipped with utensils, glassware, and napkins.
- Be knowledgeable about the menu items, including ingredients, preparation methods, and pricing, in order to answer guest inquiries.
- Suggest additional menu items, specials, or beverages to enhance the guest's dining experience and increase revenue.
- Present bills to guests, process payments, and provide change or receipts. Handle any billing inquiries or issues.
- Ensure that dining areas are clean, tidy, and well-maintained. Clear and reset tables for the next guests.
- Adhere to food safety and hygiene standards, as well as any legal or hotel-specific regulations related to alcohol service.
- Collaborate with kitchen staff, bartenders, and other service associates to ensure smooth and efficient food and beverage service.
- Address guest concerns, complaints, or requests promptly and professionally to ensure a positive dining experience.
- Assist with promoting special promotions, events, or new menu items to guests.

Skills & Requirements:

- Hotel Management and/or skill relevant education preferred
- Pleasing personality and good communication skills
- Computer dexterity: MS Office (Word, Excel, PPT)

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Provident Fund

Supplemental Pay:

- Joining bonus
- Performance bonus
- Yearly bonus

Work Location: In person