Customer Service Officer

6 hours ago

Malad Mumbai Maharashtra, India Corporate Hub Full time

We are looking for Customer Service Executive for International Company

Location
- Malad west

Salary
- 24k to 40k +Incentives+OT

Hsc/Graduate fresher will do.

A Customer Service Representative's Job Description

(JD) typically includes responsibilities such as:
**Key Responsibilities**

2. *Resolving Customer Complaints*: Address and resolve customer complaints in a timely and professional manner.

3. *Providing Product/Service Information*: Educate customers about products or services, including features, benefits, and pricing.

4. *Processing Orders and Returns*: Assist with order placement, cancellations, and returns.

5. *Maintaining Customer Records*: Update customer information and interaction history in CRM systems.

**Skills and Qualifications**

1. *Excellent Communication Skills*: Verbal and written communication skills to effectively interact with customers.

2. *Problem-Solving Skills*: Ability to resolve customer complaints and concerns.

3. *Product Knowledge*: Familiarity with products or services offered by the company.

4. *Time Management Skills*: Ability to manage multiple customer interactions simultaneously.

5. *Adaptability*: Willingness to adapt to changing customer needs and priorities.

Contact HR Payal
- 9137347692

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹24,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- UK shift
- US shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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