Customer Service Representative

5 days ago

Malad Mumbai Maharashtra, India Skylane Dronetech Pvt Ltd. Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Role Objectives

  • Deliver excellent customer service by handling queries, complaints, and requests in a timely and professional manner.
  • Build and maintain positive client relationships to ensure customer satisfaction and retention.
  • Provide accurate information and resolve issues effectively.

Core Deliverables

  • Handle inbound and outbound calls to assist customers with queries and support needs.
  • Record, track, and update call logs in CRM/system.
  • Ensure timely follow-ups until resolution of client concerns.
  • Maintain a customer-first approach, ensuring professional and empathetic communication.
  • Escalate unresolved issues to higher support levels when required.

Skills Required

Mandatory:

  • Excellent English communication (verbal & written)
  • Strong interpersonal & client-handling skills
  • Active listening and problem-solving ability

Preferred (Add-on):

  • Basic MS Office (Word, Excel, Outlook)
  • Experience in customer support, telecalling, or client servicing

Experience

  • Hands-on: Minimum 1 year in customer service / telecalling / client-facing role
  • Total Industry: 1–2 years
  • Domain: Customer Service / Telecaller / Client Handling background preferred

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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