
Customer Service Representative
2 days ago
Job Responsibilities:
- Effective communication skills
- Knowledge of CRM systems and procedures
- Customer-focused attitude and the capacity to adjust to and handle various personalities
- Excellent presentation and communication abilities
- Possess a proactive strategy for assistance
- The capacity to adhere to deadlines
- Product knowledge
- Time management skills
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹12,000.00 - ₹22,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Internet reimbursement
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service 1 (preferred)
- total work (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 8881667700
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