Customer Service Representative

2 weeks ago


Sahibzada Ajit Singh Nagar Mohali Punjab, India Interserve solutions Pvt.Ltd Full time

**Job description**

Company Introduction:

- A dynamic foreign company from the Australian telecommunications industry.
- Multi-awards winner, recognized for excellence in our field.
- Fastest-growing company in Australia and APAC.
- Great promotion opportunities that acknowledge and reward your hard work.
- Supportive working environment and diverse culture.

Qualifications:

- Bachelor's (preferred).
- Work experience (voice/chat/non-voice) (minimum 1 year or above) specifically in Sales Process/Customer service/BPO.
- Excellent negotiation, customer service and sales skills.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organizes, and prioritizes work.

**Responsibilities**:

- Maintaining high sales conversion of sales enquiries on Inbound/Outbound calls.
- To gain product knowledge by handling support tasks before moving into sales.
- Ensure highest level of customer satisfaction on support enquiries via inbound calls/chats.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Troubleshooting customer issues and answering customer queries.
- Work with internal departments to meet customer's needs.
- Data entry in various platforms.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Language**:

- English (required)
- Hindi (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (preferred)

Work Location: In person



  • Mohali, Punjab, India Integgral Corporate Service Full time

    **Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardisation of service delivery. - Selecting and hiring new staff. -...


  • Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Nex HR Essentia Full time

    JOB ROLES: Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and...


  • Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Teleperformance Full time

    **Teleperformance **is immediately hiring for the role of **Technical Support Executive** **Work From Office** **Shifts**:Rotational shifts **Responsibilities**: - Providing exceptional customer support experience to the customers over the phone. - Previous experience in a customer support role is a plus. - Customer Care Representative must have...


  • Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Bykology Full time

    Company Overview - We are BYKOLOGY and we’ve been manufacturing top of the line aftermarket accessories for Superbikes here in SAS NAGAR (MOHALI), PB since 2016. The idea that we believe in is to provide products that are ethically designed and manufactured, keeping in mind the utility of the product, safety of the rider and overall looks of your dream...


  • Sahibzada Ajit Singh Nagar, India Unicorn Infosolutions Pvt. Ltd (Apple Authorised Service Provider) Full time

    Hello, Greetings from Unicorn Infosolutions Pvt Ltd. Kindly share your resume. Salary - Negotiable. Thanks, **Job Types**: Full-time, Regular / Permanent **Salary**: ₹12,000.00 - ₹18,000.00 per month Schedule: - Day shift **Experience**: - Customer Service: 1 year (preferred)


  • Sahibzada Ajit Singh Nagar, Mohali, Punjab, India Interserve solutions Pvt.Ltd Full time

    **Job description** Company Introduction: - A dynamic foreign company from the Australian telecommunications industry. - Multi-awards winner, recognized for excellence in our field. - Fastest-growing company in Australia and APAC. - Great promotion opportunities that acknowledge and reward your hard work. - Supportive working environment and diverse...


  • Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Starr Group Pty Ltd Full time

    At Rentaaa, we are currently seeking a customer-focused Technical Support Desk staff **Customer Support Executive Responsibilities**: - Respond to, investigate and action customer support requests and enquiries via CRM, phone, and live chat - Document customer interactions and maintain accurate records of customer information. - Assist with the...


  • Sahibzada Ajit Singh Nagar, Mohali, Punjab, India Performance Intermodal Full time

    **Company Description: - ** Pro-Formance Intermodal Inc. is a trucking company based in Calgary, Alberta. We have container storage yards for ocean and intermodal containers in Calgary and Edmonton. Our goal is to be one of the best and most reliable trucking companies in Canada by providing responsive, efficient, and flexible service to our clients....


  • Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Mind map IT Solutions Full time

    Job Responsibilities: - Effective communication skills - Knowledge of CRM systems and procedures - Customer-focused attitude and the capacity to adjust to and handle various personalities - Excellent presentation and communication abilities - Possess a proactive strategy for assistance - The capacity to adhere to deadlines - Product knowledge - Time...


  • Sahibzada Ajit Singh Nagar, Ludhiana, Punjab, India Excellent Logistics CO Sun Transportation Systems Full time

    Excellent Logistics Services is a carrier specializing in delivering its customer's assets across CAD / USA. Excellent Logistics’ growth has transformed the business into a world-class transport provider. Excellent Logistics is seeking a well-rounded individual able to work in a fast-paced environment to join the dispatch operations team at the...