Customer Service Representative

4 days ago

Sahibzada Ajit Singh Nagar Mohali Punjab, India Interserve solutions Pvt.Ltd Full time

**Job description**

Company Introduction:

- A dynamic foreign company from the Australian telecommunications industry.
- Multi-awards winner, recognized for excellence in our field.
- Fastest-growing company in Australia and APAC.
- Great promotion opportunities that acknowledge and reward your hard work.
- Supportive working environment and diverse culture.

Qualifications:

- Bachelor's (preferred).
- Work experience (voice/chat/non-voice) (minimum 1 year or above) specifically in Sales Process/Customer service/BPO.
- Excellent negotiation, customer service and sales skills.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organizes, and prioritizes work.

**Responsibilities**:

- Maintaining high sales conversion of sales enquiries on Inbound/Outbound calls.
- To gain product knowledge by handling support tasks before moving into sales.
- Ensure highest level of customer satisfaction on support enquiries via inbound calls/chats.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Troubleshooting customer issues and answering customer queries.
- Work with internal departments to meet customer's needs.
- Data entry in various platforms.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Language**:

- English (required)
- Hindi (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (preferred)

Work Location: In person

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