Service Manager

2 days ago

Rajahmundry, India MCV MOTOCORP PVT LTD Full time

**Supervise and Train**: Lead, train, and mentor service staff, ensuring they are equipped with the skills and knowledge to provide high-quality service.
- **Hire and Recruit**: Work with HR to find and hire qualified individuals with the right skills and personalities for the service team.
- **Performance Management**: Set service-related goals and monitor team performance against them, providing coaching and feedback to improve

Customer & Client Relations
- **Customer Satisfaction**: Nurture client relationships and ensure customer needs and expectations are consistently met and exceeded.
- **Problem-Solving & Escalations**: Handle customer escalations and complex service issues, providing timely and effective solutions.
- **Feedback & Improvement**: Analyze customer feedback and interactions to identify pain points and implement improvements to the service delivery process.

Service Operations & Quality
- **Policy & Procedure Development**: Establish and implement service department policies and procedures to standardize service delivery and improve efficiency.
- **Metric Monitoring & Reporting**: Track key performance indicators (KPIs) like customer satisfaction scores (CSAT), response times, and resolution rates.
- **Quality Assurance**: Conduct audits to ensure that the service department is maintaining high standards of quality, efficiency, and productivity.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 2 years (required)
- Management: 2 years (preferred)
- Onsite: 2 years (required)

Willingness to travel:

- 50% (required)

Work Location: In person

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