Service Advisor

As a Certified Service Advisor, you are the professional manager of the entire customer oriented service process. You set the standards for customer support. You see every contact with the customers as a professional challenge and feel responsible for the customer problems until they have been resolved.

Customer appreciates you as a certified service advisor, because you are competent, trustworthy; treat them with respect and like a partner. Even during conflicts, you always value the customer. Your colleagues in the workshop appreciate your technical skills mean you speak the same language. In doing so, you are a competent interface between the customer and the workshop and make a substantial contribution towards the economic success of the entire field of After Sales.

Qualifications:

- Diploma or B.tech in Mechanical or Automobile Segment.

Experience
- 1-5 years of experience as Service Advisor
- Preferred an experience with a Luxury Automobile brand

Method and process competence
- You are good at planning and organizing. In doing so, you show a high level of skills in processes and systems.
- You are aware of standard processes of reception, handover and follow-up to ensure customer satisfaction.

Technical competence
- You are technically qualified to carry out basic checks, diagnosis in vehicle and offer a consultation to customers.
- You are capable of transforming customer requirements into technical instructions for internal communication.
- You are a critical reviewer of work done as per the requirements of customer to meet customer expectations.

Tasks

Main tasks

Service reception
- Initial contact with the customer where you determine the customer and vehicle data.
- Performing basic vehicle checks/on-board diagnosis and documenting results of preliminary diagnosis.
- Documenting the customer s concerns/requirements and offer recommendations for additional jobs with reference to the service history and vehicle condition.
- Precise communication on time and cost estimate for further approval from customers.

Work preparation
- Prepare workshop order with accurate translation of customer concerns into technical work instructions.
- Explaining and handling over the workshop order to the Job controller for necessary work.

Diagnosis
- Performing a visual inspection and taking a workshop test drive.

Repair/maintenance
- Monitoring the degree to which maintenance and repair orders have been completed and coordinating order additions with the customer and the workshop.

Order completion
- Reviewing the work done and ensure the completion as per the customer s requirements.
- Ensuring that the customer s vehicle is in order and clean.
- Triggering the invoicing process after maintenance and repairs has been completed.
- Informing customer about readiness of vehicle
- Transparent documentation for the customer of all the open work that has been performed and all the required parts.

Vehicle handover
- Taking a test drive after the repairs, if required or as requested by the customer.
- Preparing for customer consultation and coordinating vehicle handover with the customer.
- Greeting the customer and taking back the courtesy car.
- Explaining the performed work and invoice to the customer.
- Conclude the meeting with customer feedback and information on next service due, online appointment facility for future visits. Extend warm greetings.

Service follow -up/customer support
- Making the service follow-up call after 3 days of delivery, for ensuring customer satisfaction.
- Resolving customer conflicts constructively.

Best Regards:
Raja.p

Hr Manager

8977732244

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus

**Experience**:

- Automotive service: 1 year (preferred)

Work Location: In person