Automotive Service Advisor

**Service Advisor Responsibilities**:
**Responsibilities**:

- Greet customers in a friendly and professional manner, actively listen to their vehicle concerns, and gather detailed information to accurately diagnose and understand the issues they are experiencing.
- Automotive knowledge and expertise to recommend appropriate services, repairs, and maintenance based on customer concerns and vehicle manufacturer's guidelines.
- Clearly communicate recommendations to customers, providing detailed explanations and estimates of cost and time involved.
- Schedule appointments, coordinate with technicians, and ensure the smooth flow of vehicles through the service department.
- Communicate customer expectations and vehicle information effectively to the service team to facilitate accurate and efficient repairs.
- Maintain regular and proactive communication with customers throughout the service process.
- Provide updates on repair progress, notify customers of any additional repairs or delays, and answer any questions or concerns they may have.
- Identify additional service and maintenance opportunities based on customer's vehicle history, manufacturer recommendations, and current condition.
- Proactively educate customers about the benefits of recommended services to ensure their safety, prolong vehicle lifespan, and enhance performance.
- Accurately document all customer interactions, services performed, and vehicle information in the service database. Maintain organized and up-to-date records for future reference and warranty purposes.
- Strive to deliver exceptional customer service by promptly addressing any issues or concerns raised by customers. Ensure a positive customer experience by providing courteous and professional assistance throughout their visit to the service department.
- Liaise between customers and technicians to ensure accurate and efficient diagnosis and resolution of vehicle issues.
- Translate technical information into understandable terms for customers and assist technicians in interpreting customer concerns accurately.
- Assist customers in understanding and navigating warranty coverage, ensuring that all eligible repairs are appropriately documented and processed.
- Collaborate with the warranty department to ensure timely reimbursement for warranty claims.

**Skills**:

- Strong understanding of vehicle mechanics, systems, and maintenance requirements.
- Familiarity with various vehicle makes and models, as well as diagnostic tools and equipment commonly used in automotive service.
- Excellent interpersonal and communication skills, with the ability to interact effectively with customers from diverse backgrounds.
- Strong problem-solving and conflict resolution abilities.
- Organization and Time Management in order to prioritize and multitask in a fast-paced environment.
- Efficiently manage appointments, service orders, and follow-up activities to ensure timely service delivery.
- Basic technical knowledge of automotive systems and repairs. Ability to understand and interpret technical information to effectively communicate with customers and technicians.

Qualification: Diploma or B.tech mechanical,Automobile and MBA

Best Regards:
Hr Manager

Raja.p

8977732244

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Weekend only

Supplemental Pay:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Automotive service: 1 year (preferred)
- Customer Relation Executive: 1 year (preferred)

**Location**:

- Rajahmundry, Andhra Pradesh (preferred)

Work Location: In person