Customer Service Representative
4 weeks ago
Location: Bellandur, Bangalore (On-site)Employment Type: Full-timeImmediate Joiners PreferredRole DescriptionThis is a full-time, on-site role for a Customer Service Representative at Karma Group’s Bengaluru office(Bellandur). The selected candidate will provide exceptional support to our members, actively addressing inquiries, collecting membership dues and resolving issues to ensure customer satisfaction. Day-to-day responsibilities include responding to customer queries, delivering an outstanding customer experience, and maintaining high service standards. The role involves effective communication, problem-solving, and fostering positive customer relationships in alignment with the company’s commitment to luxury and excellence.Languages Required:English (Required)Hindi (Required)Any additional language will be an added advantageQualificationsProficiency in Customer Service and delivering exceptional Customer ExperienceExperience with Customer Support and ensuring Customer SatisfactionStrong interpersonal and communication skills suitable for working in a dynamic environmentAbility to problem-solve and assist in addressing customer inquiries effectivelyRespond to member inquiries via phone, email, or chat promptly and professionally, following departmental SOPsProvide accurate information regarding membership details, Invoice Details , products, services, and reservation processes.Assist members with pending dues, billing clarifications, and booking-related queries to ensure a smooth experience.Previous experience in the hospitality or luxury services industry is advantageousAbility to work on-site in Bengaluru with a full-time commitmentWhat We’re Looking For:Strong communication skills in English and HindiGood interpersonal and problem-solving abilitiesPrior experience in customer service, dues recovery, or membership management preferredMust be based in Bangalore and available for immediate joiningBenefits:Provident Fund (PF)Opportunity to work in a dynamic and service-oriented environment
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