Service Manager

1 day ago

Rajahmundry, Andhra Pradesh, India MCV VEHICLE FINANCE Full time ₹ 12,00,000 - ₹ 15,00,000 per year
  • Supervise and Train: Lead, train, and mentor service staff, ensuring they are equipped with the skills and knowledge to provide high-quality service.
  • Hire and Recruit: Work with HR to find and hire qualified individuals with the right skills and personalities for the service team.
  • Performance Management: Set service-related goals and monitor team performance against them, providing coaching and feedback to improve

Customer & Client Relations

  • Customer Satisfaction: Nurture client relationships and ensure customer needs and expectations are consistently met and exceeded.
  • Problem-Solving & Escalations: Handle customer escalations and complex service issues, providing timely and effective solutions.
  • Feedback & Improvement: Analyze customer feedback and interactions to identify pain points and implement improvements to the service delivery process.

Service Operations & Quality

  • Policy & Procedure Development: Establish and implement service department policies and procedures to standardize service delivery and improve efficiency.
  • Metric Monitoring & Reporting: Track key performance indicators (KPIs) like customer satisfaction scores (CSAT), response times, and resolution rates.
  • Quality Assurance: Conduct audits to ensure that the service department is maintaining high standards of quality, efficiency, and productivity.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Benefits:

  • Provident Fund

Education:

  • Diploma (Preferred)

Experience:

  • total work: 2 years (Required)
  • Management: 2 years (Preferred)
  • Onsite: 2 years (Required)

Willingness to travel:

  • 50% (Required)

Work Location: In person

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