Eglobal / Evolution Application Support

5 days ago

Mumbai, India WTW Full time

Principal Duties/Responsibilities- Provide business assistance with Insurance & Accounting domain for major incidents and assist with identifying to root
cause and future action plans.
- Application faults.
- Provide Customer Support as dictated by the WTW Business Community demands and staffing levels.
- A core member of the Support Function responsible with Insurance or Accounting for high value delivering services to the
Business Units.
- Liaison with Product Owner to ensure support services are in line with SLA's.
- Providing expert Application Support and Development knowledge to WTW Project Teams.
- Ensure compliance with IT practices and procedures for those Applications you support.
- Co-ordinating with DBA & Platform team to implement changes in Production.
- Testing eGlobal Application at the time of upgradation and creating/updating SOPs for all weekly/monthly tasks.
- Create Incidents, raising change requests, assigning task to DBA, verify the changes after deployment and
Informing requester.
- Good understanding of the IT organisation, processes, standards, and Governance, particularly support finance
in reconciliation issues.
- Awareness of existing IT products and services.
- Good understanding of the operations, markets and processes of the BU supported
- Identifying recurring and high impacting incidents and provide proactive solutions to these problems.
- 3-7 years experience in Application Support

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