IT Executive

7 days ago

Fort Mumbai Maharashtra, India Know All Edge Networks Pvt Ltd Full time

**Hiring for IT Executive at Know-All-Edge Networks for Fort, CST Mumbai**

**Job Type**: Full-time

**Job location**: Fort, CST (client site)

**Position**: IT Executive with DLP

**Role Overview**

**Key Responsibilities**

**L1 Support**:

- Respond to and resolve IT tickets (hardware, software, and network issues).
- Provide first-level troubleshooting for desktops, laptops, printers, and mobile devices.
- User account management (Active Directory, Office 365, etc.).
- Basic network troubleshooting (LAN, Wi-Fi, VPN).

**L2 Support**:

- Perform advanced troubleshooting for hardware, software, and network-related issues.
- Monitor and maintain servers, network devices, and storage systems.
- Patch management, antivirus updates, and system performance monitoring.
- Escalate complex issues to L3 or vendors as required.
- Support IT asset management and documentation.

**Web DLP Solution (Basic Understanding)**:

- Assist in monitoring and reporting alerts generated by the Web DLP solution.
- Support implementation and configuration under senior security team guidance.
- Ensure endpoints comply with DLP policies.
- Educate users on best practices to prevent data leaks.

**Required Skills & Qualifications**
- **Educational Background**: Bachelor’s degree in IT, Computer Science, or related field.
- **Experience**: 2-4 years of IT administration (L1/L2) experience.
- Strong knowledge of **Windows OS, Office 365, Active Directory, and basic networking**.
- Hands-on experience with **antivirus, backup tools, and IT asset management**.
- Familiarity with **Web DLP solutions (e.g., Symantec, Forcepoint, McAfee, etc.)** preferred.
- Ability to document processes, maintain IT inventory, and provide clear user guidance.
- Excellent troubleshooting, communication, and time-management skills.

**Preferred Skills**
- Basic understanding of **firewall, VPN, and endpoint security tools**.
- Exposure to **cloud platforms (Azure, AWS, Google Workspace)**.
- IT certifications like **CompTIA A+, Microsoft MCSA, CCNA** will be an advantage.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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