Customer Support Executive

1 week ago

Chandigarh Chandigarh, India Millions Kart Private Limited Full time

**Urgently hiring for Customer Support Executive for our eCommerce process.**
- **(Note
- This is a full-time work from office job, freelancers/Part timers do not apply)**_

1. Processing orders and managing from start to finish update the same in portals.

2. Make calls professionally to provide information about customer orders, products and services, take/ cancel orders, or obtain details of complaints.

3. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

4. Maintaining a positive, empathetic and professional attitude toward customers at all times.

5. Knowing our products inside and out so that agent can answer questions.

6. Provide accurate, valid and complete information by using the right methods/too.

7. **Handle customers queries in social media platforms like Instagram, Facebook, WhatsApp etc.**

**Required skill set**:
1. Should have computer knowledge and excel

2. Have good command over English and Hindi language

3. Good communication

4. Customer focus

5. Should have good convincing power

6. Should be presentable

7. Should be able to work with team

8. Daily report to team leader

**Job Types**: Full-time, Permanent

**Salary**: ₹14,000.00 - ₹16,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Application Question(s):

- We must fill this position urgently. Can you start immediately?
- Are you comfortable commuting to this job's location?
- What is your current/previous CTC?
- What is your expected CTC?

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)

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