Guest Service Associate

Summary You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Front Office department. **Qualifications**: Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 1 years work...

1. Register guests and assigns rooms. Accommodates special requests whenever possible. 2. Assists in pre-registration and blocking of rooms for reservations. 3. Thoroughly understand and adheres to proper credit, check - cashing, and cash handling policies and procedures. 4. Understands room status and room status tracking. 5. Knows room locations, types...

Reports check out rooms immediately after inspection by phone call to HK office. - Cleans guest rooms according to the procedure. - Ensures that guest preferences are met all the time. - Picks up a service area, pantry, corridors and exit stairwells on a regular basis. - Keeps the service area, pantry and trolleys clean and tidy. - Exchanges the linen with...

Always greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guest with table reservation. - Assist guest while seating. - Ensure guest are serviced within specified time. - Has a good knowledge of menu and presentation standards. - Speak with...

Always greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guest with table reservation. - Assist guest while seating. - Ensure guest are serviced within specified time. - Has a good knowledge of menu and presentation standards. - Speak with...

Greet and welcome visitors in a professional and friendly manner.Answer, screen, and forward incoming phone calls.Manage the reception area to ensure it is tidy, presentable, and well-stocked.Handle inquiries from clients, vendors, and staff promptly and courteously.Key Responsibilities1. Front Desk Management Welcome and greet visitors in a polite,...

1. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs during the night shift. 2. Use housekeeping checklists to ensure that the cleanliness and condition of each assigned area meet designated standards. 3. Identify and report preventative or other maintenance issues in public areas or guest...

The F&B Trainer will be responsible for delivering high-quality, practical, and theoretical training sessions related to food and beverage services. This role includes designing and implementing training programs that equip students with industry-relevant skills, preparing them for successful careers in the hospitality sector. The trainer should have...

1. Provide the highest and most efficient level of hospitality service to the hotel guests. 2. Works in the designated station as set by Executive Chef and/or Sous Chef. 3. Able to organise the assigned work area and efficiently put away orders. 4. Able to operate kitchen equipment like braising pan, baking ovens, stoves, grills, microwaves and...

Change bed linen and make beds - Replace used towels - Sweep and mop floors - Vacuum carpets - Dust furniture - Replenish bath care products (e.g. soap and shampoo) - Restock beverages and food items in the mini-bar - Clean public areas, like corridors - Report any technical issues and maintenance needs - Address guests’ queries (e.g. on additional...