Guest Service Associate

3 days ago


Gaya, India The Bodhgaya Hotel School Full time

**Guest Interaction**:Greet guests warmly, provide information about the establishment and its services, and assist with their needs, such as making reservations, recommending local attractions, or handling special requests.
- **Check-In/Check-Out**:Process guest arrivals and departures, ensuring smooth and efficient procedures.
- **Issue Resolution**:Address guest concerns and complaints in a professional and timely manner, finding appropriate solutions.
- **Information and Recommendations**:Provide guests with information about the hotel's amenities, services, and local attractions, and make recommendations to enhance their stay.
- **Financial Transactions**:Handle payment processing, cash handling, and other financial transactions related to guest accounts.
- **Record Keeping**:Maintain accurate records of guest reservations, inquiries, and other relevant information.
- **Administrative Tasks**:May include preparing guest lists, monitoring check-ins/check-outs, and processing advance reservations.
- **Customer Service**:Maintain a positive and professional demeanor, ensuring a welcoming and positive environment for all guests.
- **Teamwork**:Collaborate with other staff members, including front office, housekeeping, and maintenance, to ensure smooth operations and guest satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹7,500.00 - ₹10,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Work Location: In person

Application Deadline: 30/04/2025



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