Front Office Associate
4 days ago
1. Register guests and assigns rooms. Accommodates special requests whenever possible.
2. Assists in pre-registration and blocking of rooms for reservations.
3. Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
4. Understands room status and room status tracking.
5. Knows room locations, types of rooms available, and room rates.
6. Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
7. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
8. Knows the location and types of available rooms as well as the activities and services of the property.
9. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
10. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
11. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
12. File room keys ( only for manual room key hotels)
13. Knows how to use front office equipment.
14. Process guest check-outs.
15. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
16. Follows procedures for issuing and closing safe deposit boxes used by guests.
17. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
18. Uses proper telephone etiquette.
19. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
20. Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
21. Advise guest of any messages, mail, faxes, etc. received for them.
22. Inform guest of the room safe and mini-bar key and room key procedures.
23. Issue parking passes/validate valet parking tickets.
24. Communicate services and amenities of the hotel to guests.
25. Obtain proper identification for tax-exempt guests and attach the form to registration card.
26. Direct Bell Person to escort guest and transport their luggage to the room.
27. Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
28. Attends department meetings.
29. Reports any unusual occurrences or requests to the manager or assistant manager.
30. Knows all safety and emergency procedures, Is aware of accident prevention policies.
31. Maintains the cleanliness and neatness of the front desk area.
32. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
33. Advise guest of any messages, mail, faxes, etc. received for them.
JOB REQUIREMENTS
**Education**: Minimum qualification Diploma in Hotel Management. Must speak, read. Write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visits the hotel.
**Experience**: Previous hotel-related experience desired. Knowledge of IDS Software. Previous Experience in Branded Hotels.
-
Front Office Executive
7 days ago
Gaya, India Hotel The Imperial Bodhgaya Full timeWe have job opening for **Front Office Executive** at Hotel The Imperial Bodhgaya, a 4 star property and one of the best hotels in Bodhgaya. **Job Types**: Full-time, Regular / Permanent **Salary**: ₹10,000.00 - ₹20,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Yearly...
-
Gaya, India Seven Consultancy Full timeJOB DETAILS 1.Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)2.Train, supervise and support office staff, including receptionists, security guards and call center agents 3.Schedule shifts 4.Ensure timely and accurate customer service 5.Handle complaints and specific customers requests...
-
Gaya, India Seven Consultancy Full timeJOB DETAILS 1.Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)2.Train, supervise and support office staff, including receptionists, security guards and call center agents 3.Schedule shifts 4.Ensure timely and accurate customer service 5.Handle complaints and specific customers requests...
-
Front Desk Receptionist
4 days ago
Bodh Gaya, India Niranjana hotel Full timeFront Desk Receptionist Location: Niranjana Hotel Bodhgaya Position: Full-Time Front Desk Receptionist Overview: Eligibility Requirements: - Proven experience with Property Management Systems (PMS) is essential. - Previous experience as a hotel receptionist or in a similar role is preferred. **Responsibilities**: - Greet and check-in/check-out guests...
-
Operations Executive
6 days ago
Gaya, India Open Minds A Birla School Full timeAble to handle school front office operations. - Prepare report of day to day front office work on excel. - Maintain school inventory. **Job Types**: Full-time, Permanent, Internship Pay: From ₹10,000.00 per month **Benefits**: - Provident Fund Schedule: - Morning shift Work Location: In person Application Deadline: 09/06/2025 Expected Start Date:...
-
Impact Associate
6 days ago
Gaya, India Foundation to Educate Girls Globally Full timeLocation: Bihar **Position Overview**: This position reports to District Impact Specialist. The Impact Associate has to collect and analyze the data required for monitoring and evaluation purpose, support the District Impact Specialist for implementation of the program monitoring activities in the district and liaison with Field staff, Block officer,...
-
Front Desk Receptionist
2 weeks ago
Bodh Gaya, BR, IN Niranjana hotel Full timeFront Desk Receptionist Location Niranjana Hotel Bodhgaya Position Full-Time Front Desk Receptionist Preferable female candidates Overview We are seeking a highly motivated and detail-oriented Front Desk Receptionist to join our dynamic team at Niranjana Hotel Bodhgaya The ideal candidate will have prior experience working with Property Management Systems...
-
Housekeeping Executive
2 weeks ago
Gaya, India Sarovar Hotels Full time1. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs during the night shift. 2. Use housekeeping checklists to ensure that the cleanliness and condition of each assigned area meet designated standards. 3. Identify and report preventative or other maintenance issues in public areas or guest rooms. 4....
-
F&b Executive
2 weeks ago
Gaya, India Sarovar Hotels Full timeAlways greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guest with table reservation. - Assist guest while seating. - Ensure guest are serviced within specified time. - Has a good knowledge of menu and presentation standards. - Speak with...
-
Captain
2 days ago
Gaya, India Sarovar Hotels Full timeAlways greet and welcome guests promptly in a warm and friendly manner. - Always thank and give fond farewell to guests conveying anticipation for their next visit. - Assist guest with table reservation. - Assist guest while seating. - Ensure guest are serviced within specified time. - Has a good knowledge of menu and presentation standards. - Speak with...
