Operation Manger

1 week ago


Hyderabad Telangana, India PIQYU Healthcare Full time

Key Responsibilities:

- Operations Management: Oversee end-to-end operations for home blood sample collection orders, ensuring timely and accurate sample pickups and deliveries.
- Team Management: Manage and mentor a team of 100+ phlebotomists, ensuring adherence to protocols and maintaining high standards of service quality.
- Lab Coordination: Collaborate with in-house and partnered NABL-accredited labs for seamless sample processing and report delivery.
- Performance Metrics: Track key performance indicators (KPIs) including total samples, paid/free samples, and GMV, and take corrective actions to achieve operational targets.
- Process Optimization: Identify opportunities for process improvements and implement strategies for operational efficiency.
- Customer Satisfaction: Ensure high levels of customer satisfaction by maintaining prompt and professional service delivery.
- Compliance and Safety: Ensure adherence to safety protocols, including the proper use of consumables like syringes, gloves, masks, and bags during sample collection.
- Travel and Field Visits: Occasionally travel to Tier 2 and 3 towns to guide and support field teams, ensuring consistent service quality.

Postions avaliable: 3.

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 5 years (preferred)

Work Location: In person


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