Customer Care Executive

6 days ago

HITEC City Hyderabad Telangana, India JNIT Technologies (Magellanic-Cloud) Full time

Please find the JD details for your reference.

Position **:International Voice Process**

Role :Permanent Opportunity

Mode: WFO - Permanent role

**EXPERIENCE-: 1 - 3 years**

**Job description**:
What type of questions do you get from customers?

On average how many calls do you handle in a day?

Please tell me about KPI’s and Metrics,

What is your AHT(Average Handle Time)?

Tell me about FCR(First Call Resolution)?

How do you greet customers?

How do you pre-close the call?

How do you check CSAT(Customer Satisfaction)?

Any random question like favourite movie, memorable day, tough situation handled etc.?

How do you maintain call etiquettes?

**LOCATION** - HYDERABAD - Hi-tech City, Madhapur, Telangana
TECH MAHINDRA

(INTERNATIONAL VOICE INBOUND)

Exp
- 1-3 Yrs

CAB FACILITY Available drop and pickup
**On-site Job profile (WFO)**

5 days Working Module
US Process ( 6:00 PM to 3: AM)

Rotational week off

Pay: Up to ₹450,000.00 per year

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8121626746

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