Customer Care Executive

6 days ago

Gurugram Haryana, India Oriel Financial Solutions Private Limited Full time

**Job Title: Customer Support Executive**

**Company**: Oriel Financial Solutions

**Employment Type**: Full-time
**Reports to**: Customer Support Manager

**About Oriel Financial Solutions**:
Oriel Financial Solutions is a leading provider of financial services, committed to delivering comprehensive financial solutions to individuals and businesses. Our mission is to help clients make informed financial decisions through exceptional service and expert advice.

**Job Overview**:
**Key Responsibilities**:

- Resolve customer issues and concerns related to financial products and services in a timely and professional manner.
- Assist clients with product knowledge, account inquiries, billing issues, and technical support.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Follow up with customers to ensure that their issues have been fully resolved.
- Collaborate with other teams (sales, finance, and technical support) to deliver seamless customer service.
- Identify and escalate issues to the relevant department or supervisor when necessary.
- Contribute to improving the overall customer experience through feedback and process suggestions.
- Stay updated on company products, services, and industry trends to better assist customers.

**Qualifications**:

- High school diploma or equivalent; bachelor’s degree in business, finance, or related field is a plus.
- Proven experience in customer service, preferably in the financial services industry.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Empathetic and patient approach to handling customer concerns.
- Proficiency with CRM software and Microsoft Office Suite.
- Knowledge of financial products and services is a plus.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Professional development opportunities.
- Friendly and supportive work environment.
- Opportunity to grow within a dynamic and expanding company.

**How to Apply**:
**Oriel Financial Solutions is an equal-opportunity employer and values diversity in the workplace. We encourage individuals from all backgrounds to apply.**

**Job Types**: Full-time, Permanent

Pay: ₹9,755.81 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Overtime pay
- Performance bonus

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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