Virtual Relationship Banking Officer

2 weeks ago

Mumbai, India Maan Source Full time

HDFC Bank is looking for a Virtual Relationship Banking - COP Officer - Fresher to join their team in Mumbai.

Job Title: Virtual Relationship Banking - COP Officer - Fresher

Company: HDFC Bank

Location: Mumbai

Salary Range: 1.7 - 2.1 lacs per annum

**Responsibilities**:

- Continuously engage with portfolio customers as per contact policy
- Handle calls as per defined standards
- Resolve customer queries accurately
- Promote digital banking services for superior customer service experience
- Profile customers for right cross-servicing of bank products
- Accurately log and resolve complaints
- Retain customers and control attrition
- Assess customer needs proactively and deepen relationships
- Cross-sell 'sticky products' like Demat, Bill Pay, Advisory, etc.
- Monitor large amount movements and account closure from deposit accounts
- Meet defined objectives of the portfolio managed by the VRM
- Cross-sell products across all segments (TPP, Assets, Cards, etc.)
- Acquire and group all related IDs of the primary ID
- Use triggers to track maturity of FDs, movement of CASA balances, etc.
- Train staff on product knowledge and certifications
- Generate income at a customer level
- Achieve quality benchmarks defined from time to time
- Follow laid-down system and process as stipulated by audit and senior management
- Ensure accurate and timely submission of financial transactions and requests
- Update customer interactions in CRM next
- Submit customer base review/reports as requested by central team/senior management

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹15,000.00 - ₹19,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Fresher: 1 year (preferred)

**Language**:

- Good English (required)

License/Certification:

- Are You From Mumbai (required)
- Comfortable with Location in HDFC Head office Andheri East (required)
- Comfortable with salary 15000 - 19000 (required)

**Speak with the employer**
+91 7717328074

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