Junior IT Supporter

**Position title : Junior / Senior IT support**

**Job Type : Fulltime**

**Location**:
Responsible for delivering the Onsite IT support & services to all users of the individual Site and executing on all assigned IT activities.

As part of the Local Onsite IT support team, ensure the day-to day IT operations availability at the site and when needed serve other sites within the Country.

Follow all Global IT Operations (GITO) guidelines, ensure compliance and seek improvements whenever feasible.

**Position’s key accountabilities**:

- Perform the On-Site IT services and support.
- Perform the local IT infrastructure support
- Collaborate and engage with LoB on GITO IT related matters.
- Provide User training and on-boarding
- Manage IT Equipment resources including Meeting rooms and AV equipment
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Multiple visits to remote/ dispatched sites when applicable
- Work Agile with KanBan for all assigned planned tasks and participation in stand-ups
- Ensure and work in compliance with Novo Nordisk principles, relevant SOPs & legal laws.
- Responsible for the Genius bar or Drop-i/ Walk-in support

Nature and scope of **key accountabilities**

**Perform On-Site IT services and support**
- Be part of a team responsible for performing all the On-Site IT support activities for
and participate in the IT support for the site/locations connected to the current site/ location.
- Execute assigned tickets, analyse, liaise with incident managers & service providers to resolve issues, and manage problems within agreed timeframes, escalating issues requiring special attention.
- Collaborate with service providers & GITO global teams on assigned by Tier 1 tickets requiring physical presence and/or infrastructure services.
- Follow up on and ensure IT security incidents are resolved in a timely manner.
- Ensure the quality of the IT services in accordance with Novo Nordisk requirements.
- Confirm proper documentation of the services in relevant IT Tools (e.g. ServiceNow/ KCS)
- Ensure user satisfaction.
- Perform any other IT related tasks to support the business/function as assigned by the Lead or IT Operations manager. Tasks are followed up in the KanBan tool.

**Responsible for IT infrastructure**
- Safeguard IT infrastructure service availability in the
in close collaboration with GITO Infrastructure teams or SME’s.
- Responsible together with the Local support team to support resolving of local critical infra incidents.

**Collaborate and engage with LoB on GITO IT related matters.**
- Interact as Local GITO representative with affiliate user-community.
- Ensure usage and promotion the Service desk, self-services & shift-left.
- If required, support the distribution & translation of local communication on IT support topics &
- relevant Global IT communications as per guidelines
- Active provide IT support during site events and/or local sales cycle meetings

**Onboarding and end-user training**
- Ensure new joiner Material is delivered on day 1 or otherwise agreed
- Ensure new employee onboarding and user training on relevant IT tools.
- Provide IT security awareness training per GITO standards, as required.
- Support customers with the use of corporate services such as 0365, teams, etc.

**Salary**: ₹171,788.64 - ₹788,726.22 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid time off

Schedule:

- Monday to Friday
- Rotational shift

Ability to Commute:

- Bengaluru, Karnataka (required)

Ability to Relocate:

- Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person