Junior / Standard IT Supporter
1 day ago
Company Name: HCLPayroll: TECEZEPosition Title: Junior IT Supporter / Standard IT Supporter (depending on experience)Location: Bangalore (Work from Office)Work Type: Full-time, Onsite (WFO)- Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.- Standard IT Supporter: Degree completed + 3–6 years IT support experience.Joining: Immediate joiner preferred (within 1 week)Reports To:- Solid line: Local Supplier Lead- Dotted line: Regional Senior IT Operations ManagerPurpose of the RoleResponsible for delivering onsite IT support and services to users at the assigned site in Bangalore, ensuring smooth day-to-day IT operations and compliance with global IT standards. The role may also provide support to other sites within the country when required.Key ResponsibilitiesOnsite IT Services & Support- Handle all onsite IT support activities at the assigned site.- Execute tickets, troubleshoot issues, and collaborate with service providers to resolve incidents within agreed timelines.- Document services in IT tools (e.g., ServiceNow, KCS) and ensure user satisfaction.- Provide walk-in and Genius Bar support.IT Infrastructure Support- Safeguard IT infrastructure service availability at the site.- Collaborate with global IT infrastructure teams and SMEs to resolve local incidents.Business Engagement- Act as local IT representative with business users and management.- Promote use of self-service tools and Service Desk.- Provide IT support during site events and business meetings.Onboarding & User Training- Deliver IT equipment and setup for new joiners on Day 1.- Conduct onboarding, IT tool training, and security awareness sessions.- Support adoption of corporate services (O365, Teams, etc.).IT Equipment & Asset Management- Ensure employees are equipped with standard IT devices as per global guidelines.- Maintain hardware/software inventory and collaborate with asset managers.Project Support- Assist in implementing global IT projects and new corporate systems.- Work in Agile/Kanban setup and participate in stand-ups.QualificationsEducation- Degree in IT, Computer Science, or related field.- ITIL Foundation certification (or willingness to obtain).- KCS certification within 12 months (preferred).Work Experience- Junior IT Supporter: Degree completed + 2–3 years IT support experience.- Standard IT Supporter: Degree completed + 3–6 years IT support experience.- Experience in Microsoft/Windows 10, O365, iOS devices, and infrastructure.- Familiarity with ServiceNow or other ITSM tools.- Prior experience in international environments or 24/7 organizations is a plus.- Agile/Kanban work experience desirable.Skills & Competencies- Strong troubleshooting and technical skills.- Customer-centric and user-focused approach.- Clear and professional communication.- Team player with collaborative mindset.- Ability to work independently and manage multiple priorities.
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Junior / Standard IT Supporter
4 weeks ago
Bengaluru, India TECEZE Full timeCompany Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) - Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. - Standard IT Supporter: Degree completed + 3–6 years IT support...
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Junior / Standard It Supporter
1 week ago
Bengaluru, India TECEZE Full timeCompany Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) - Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. - Standard IT Supporter: Degree completed + 3–6 years IT support...
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Junior / Standard It Supporter
4 days ago
Bengaluru, India TECEZE Full timeCompany Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. Standard IT Supporter: Degree completed + 3–6 years IT support experience....
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Junior / Standard IT Supporter
3 weeks ago
Bengaluru, India TECEZE Full timeCompany Name: HCLPayroll: TECEZEPosition Title: Junior IT Supporter / Standard IT Supporter (depending on experience)Location: Bangalore (Work from Office)Work Type: Full-time, Onsite (WFO)- Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.- Standard IT Supporter: Degree completed + 3–6 years IT support...
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Junior / Standard IT Supporter
4 weeks ago
Bengaluru, India TECEZE Full timeJob Description Company Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) - Experience: Junior IT Supporter: Degree completed + 23 years IT support experience. - Standard IT Supporter: Degree completed + 36 years IT...
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Junior / Standard IT Supporter
3 weeks ago
Bengaluru, India TECEZE Full timeCompany Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. Standard IT Supporter: Degree completed + 3–6 years IT support...
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Junior / Standard IT Supporter
3 weeks ago
Bengaluru, India TECEZE Full timeCompany Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO) Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience. Standard IT Supporter: Degree completed + 3–6 years IT support...
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Junior / Standard IT Supporter
4 weeks ago
Bengaluru, India TECEZE Full timeCompany Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO)Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.Standard IT Supporter: Degree completed + 3–6 years IT support experience....
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Junior / Standard IT Supporter
3 weeks ago
Bengaluru, India TECEZE Full timeCompany Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO)Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.Standard IT Supporter: Degree completed + 3–6 years IT support experience....
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Junior / Standard IT Supporter
4 weeks ago
Bengaluru, India TECEZE Full timeCompany Name: HCL Payroll: TECEZE Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience) Location: Bangalore (Work from Office) Work Type: Full-time, Onsite (WFO)Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.Standard IT Supporter: Degree completed + 3–6 years IT support experience....
