Junior / Standard IT Supporter

3 weeks ago

Bengaluru, India TECEZE Full time

Company Name: HCL

Payroll: TECEZE

Position Title: Junior IT Supporter / Standard IT Supporter (depending on experience)

Location: Bangalore (Work from Office)

Work Type: Full-time, Onsite (WFO)

  • Experience: Junior IT Supporter: Degree completed + 2–3 years IT support experience.
  • Standard IT Supporter: Degree completed + 3–6 years IT support experience.


Joining: Immediate joiner preferred (within 1 week)

Reports To:

  • Solid line: Local Supplier Lead
  • Dotted line: Regional Senior IT Operations Manager

Purpose of the Role

Responsible for delivering onsite IT support and services to users at the assigned site in Bangalore, ensuring smooth day-to-day IT operations and compliance with global IT standards. The role may also provide support to other sites within the country when required.

Key Responsibilities

Onsite IT Services & Support

  • Handle all onsite IT support activities at the assigned site.
  • Execute tickets, troubleshoot issues, and collaborate with service providers to resolve incidents within agreed timelines.
  • Document services in IT tools (e.g., ServiceNow, KCS) and ensure user satisfaction.
  • Provide walk-in and Genius Bar support.

IT Infrastructure Support

  • Safeguard IT infrastructure service availability at the site.
  • Collaborate with global IT infrastructure teams and SMEs to resolve local incidents.

Business Engagement

  • Act as local IT representative with business users and management.
  • Promote use of self-service tools and Service Desk.
  • Provide IT support during site events and business meetings.

Onboarding & User Training

  • Deliver IT equipment and setup for new joiners on Day 1.
  • Conduct onboarding, IT tool training, and security awareness sessions.
  • Support adoption of corporate services (O365, Teams, etc.).

IT Equipment & Asset Management

  • Ensure employees are equipped with standard IT devices as per global guidelines.
  • Maintain hardware/software inventory and collaborate with asset managers.

Project Support

  • Assist in implementing global IT projects and new corporate systems.
  • Work in Agile/Kanban setup and participate in stand-ups.

Qualifications

Education

  • Degree in IT, Computer Science, or related field.
  • ITIL Foundation certification (or willingness to obtain).
  • KCS certification within 12 months (preferred).

Work Experience

  • Junior IT Supporter: Degree completed + 2–3 years IT support experience.
  • Standard IT Supporter: Degree completed + 3–6 years IT support experience.
  • Experience in Microsoft/Windows 10, O365, iOS devices, and infrastructure.
  • Familiarity with ServiceNow or other ITSM tools.
  • Prior experience in international environments or 24/7 organizations is a plus.
  • Agile/Kanban work experience desirable.

Skills & Competencies

  • Strong troubleshooting and technical skills.
  • Customer-centric and user-focused approach.
  • Clear and professional communication.
  • Team player with collaborative mindset.
  • Ability to work independently and manage multiple priorities.

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