Business Executive
2 days ago
ONION INSIGHTS PVT. LTD. is a global Customer Experience Measurement (CEM) company, headquartered in Mumbai, India.
Key Responsibility Areas of a Business Executive:
- Recruiting and screening of Mystery Shoppers.
- Training and qualification of Mystery Shoppers.
- Design and program Customer Experience Measurement questionnaires.
- Timely scheduling and follow-up to ensure completion of fieldwork.
- Review and check Customer Experience Measurement reports on a timely basis.
- Scrutinizing reports for any discrepancies.
- Ensuring the report quality by checking for grammatical and/or contextual errors and punctuation.
- Grade reports according to specified standards and provide concise feedback to Mystery Shoppers, etc.
- Timely and correct invoicing to Clients.
- Provide Clients with weekly/monthly updates and overviews on their Customer Experience Measurement Program.
- Assist in any other business related activity on a timely basis, as assigned.
Skills Required:
- Advanced knowledge of Microsoft Office (Outlook, Excel, and Word) and Internet.
- Ability to communicate (written and verbal) effectively and professionally in a timely manner.
- Detail oriented with strong logical abilities.
- Highly Self-Motivated.
- Demonstrates responsible, ethical and honest behavior in all tasks and responsibilities.
Work Location: In person
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