L&D Executive

Job Title

Learning & Development (L&D) Executive

Location

The Orchid Hotel, Vile Parle, Mumbai (or other Orchid Hotel property as applicable)

Reports To

HR Manager / Director – Human Resources & L&D Lead

Role Summary

As L&D Executive, you will support the hotel's Learning & Development function to ensure that employees at all levels receive training and development opportunities that align with our brand standards, service excellence, sustainability ethos, and organisational culture. You will coordinate, deliver, and track training programs — from induction & orientation to ongoing soft-skills, service, compliance, and cross-departmental training.

Key ResponsibilitiesTraining Planning & Coordination

• Assist in developing a hotel-wide annual training calendar based on business needs, departmental requirements, and hotel standards.
• Coordinate logistics for training sessions — arrange venues, materials, schedule invites, and ensure attendance.
• Maintain and update training records, attendance logs, development files and compliance documentation.

Induction & Onboarding

• Conduct orientation programs for new hires: introducing hotel culture, brand values, eco-conscious practices (since Orchid is an "Ecotel" brand), standard service expectations and safety protocols.
• Work closely with department heads to ensure smooth on-boarding and early integration of new employees.

Training Delivery & Facilitation

• Facilitate soft-skills and service-oriented training: communication, guest service excellence, complaint handling, grooming, hospitality etiquette, teamwork etc.
• Support on-the-job training and cross-departmental learning initiatives.
• Assist in delivery of mandatory training — e.g., safety, compliance, brand standards, guest service protocols.

Learning Needs Assessment & Development Planning

• Work with department heads, supervisors and HR to identify training needs based on performance reviews, guest feedback, audits, and operational requirements.
• Support creation and implementation of individual and team development plans, competency-building initiatives, cross-training and succession planning.

Quality Assurance & Compliance

• Ensure all training programmes and documentation comply with hotel standards and statutory/ regulatory requirements.
• Monitor effectiveness of training via feedback, assessments, follow-ups, and report on training outcomes and improvements.

Employee Engagement & Culture Building

• Promote a positive learning culture, encourage continuous development, engagement and growth mindset among staff.
• Support HR in other people-development activities such as mentoring programs, internal communication, induction of interns/trainees.

Administration & Miscellaneous

• Prepare training materials, manuals, job aids, brochures, presentations, and maintain training supplies.
• Assist with other HR-related tasks as needed (e.g. record-keeping, coordination, reporting), especially as pertains to workforce development, orientation and compliance.

Qualifications & Skills

• Diploma or Degree in Hotel Management / Hospitality / Human Resources / Business Administration or related field (preferred).
• 1–3 years (or more) experience in Learning & Development, Training, HR or Operations — preferably in hotel/hospitality sector.
• Strong communication (verbal & written), presentation and facilitation skills.
• Good organizational, planning, multitasking abilities; detail-oriented.
• Proficiency in MS Office (Word, Excel, PowerPoint); familiarity with digital learning tools or platforms is a plus.
• Passion for hospitality, guest-service excellence and a learning-oriented mindset.
• Ability to work collaboratively across departments; interpersonal skills and adaptability to hotel environment (shifts, varied workload).

What We Offer / Why Join Orchid Hotel

• Opportunity to be part of a reputed, eco-conscious 5-star hotel brand committed to sustainable luxury and high service standards. (As the Orchid's ethos emphasises sustainable hospitality.)
• A dynamic hospitality work environment with scope to work across departments, build relationships, and support hotel-wide development efforts.
• Professional growth — exposure to all aspects of hotel operations, guest service culture, employee development and cross-functional learning.
• Chance to contribute to building a learning culture, mentoring colleagues, and supporting both staff and organisational development.

Job Type: Full-time

Pay: ₹300, ₹360,000.00 per year

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person