Administrator - Supply Chain

Job Title:
Administrator - Supply Chain

Summary:
Responsible to co-ordinate with external and internal logistics teams for effective import tracking and perform relabeling support activity for Europe Region. Also, this position will be responsible for customer complaint investigation and provide RCCA and corrective action to respective teams.

Responsibilities Include:
Europe Logistics Support
- Regular follow-up with local logistics team on inbound containers to third party warehouse in the Netherlands.
- Identify which containers are potentially delayed and work with the freight forwarder to accelerate shipment to third party warehouse (together with the logistics specialist).
- Adjust the GR processing time in STO’s for those import containers which are delayed. Communicate to local service leader to prioritize delayed containers.
- Regular follow-up with the EUR Inbound Leader & warehouse manager on drivers for delayed containers. Provide input on process optimization.

Re-labeling management process
- Making sure of placing re-label process orders as per the Bill of Material.
- Making sure of releasing the process orders on time.
- Share weekly report of open re-label orders with warehouse team.
- Follow up with warehouse team to avoid the delays in availability.

Customer Service complaint investigation
- Responsible to analyze customer complaint and follow up with internal external teams
- Ensure investigation remarks are updated in SAP on timely basis.
- Responsible to update RCCA corrective action in SAP.
- Ensure effective resolutions to enhance customer satisfaction.
- Collaborate with internal teams & external teams to investigate the cause of complaints and gather relevant facts.

Qualifications:
The following are _required _for the role
- Min 3 - 5 years of overall work experience with at least 2 years' experience in Supply chain support activities - logistics/operations.
- Bachelor’s degree. - BCA, BCom, BBM, BE.
- Fluency in English required
- Excellent communication skills writing and speaking.
- Demonstrated ability to work with cross-functional teams in a global environment.
- Service mentality, Proactive & problem-solving skills.
- Experience using the following systems: SAP, General ERP systems.
- Expert in MS Excel.

What We Offer:
At Momentive, we value your well-being and offer competitive total rewards and development programs. Our inclusive culture fosters a strong sense of belonging and provides diverse career opportunities to help you unleash your full potential. Together, through innovative problem-solving and collaboration, we strive to create sustainable solutions that make a meaningful impact. Join our Momentive team to open a bright future. _#BePartoftheSolution_

About Us:

- Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.