Query Handling Executive

2 weeks ago


Gurugram Haryana, India Career Crox Full time

**Position**: Query Handling Executive (Non-Targetable)
**Process**: Zepto
**Location**: Sector 18, Gurgaon
**Experience Required**: Minimum 1 year in Sales
**Qualification**: Undergraduate can apply
**Salary**: Up to ₹35,000 CTC
- ₹31,000 In-hand
- Bonus + Incentives

**Working Days**: 6 Days Working
**Shift**: Rotational
**Communication**: Absolute fluent English communication is mandatory
**Profile Type**: Blended Process (80% Chat + 20% Voice)
**Target**: No fixed target, Performance Based Incentives

**Roles & Responsibilities**:

- Assist customers with order status, delivery issues, returns, and refunds
- Maintain accurate and clear records of each interaction
- Upsell or cross-sell Zepto services when required (light sales)
- Coordinate with logistics and backend teams to resolve issues
- Follow up on pending queries to ensure timely closure
- Maintain high levels of customer satisfaction and professionalism
- Meet quality and productivity benchmarks
- Follow call handling scripts and communication guidelines

**Job Types**: Full-time, Permanent

Pay: Up to ₹31,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- How much do you rate your English Communication Skill out of 10?
- What's your Current In-hand Salary ?
- Are you ok with 31k inhand + 6 days working + Non-Targetable role

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Language**:

- English (preferred)

License/Certification:

- 1 year Sales Experience ? (preferred)

**Location**:

- Gurgaon, Haryana (preferred)

Work Location: In person



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