
Engagement Associate
3 weeks ago
Job description:
Looking for individuals based out of Gurgaon for one of Asia's most Premium Serviced office space provider - The Executive Centre.
Responsibilities:
- Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients needs or queries
- Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
- Responsible for managing the office unit & PABX system setup and requests for all clients
- Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
- Coordinates conference room bookings, refreshments for meetings and other special arrangements
- Handles all secretarial and administrative duties for clients, as requested
- Performs check in & check out process for all clients
- Conduct up-selling and cross-selling to maximize revenue
- Client satisfaction
- Meet and greet clients in professional and friendly manner
- Answer all incoming phone calls in a timely and professional manner (within 3 rings)
- Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
- Ensure all centre service standards are maintained at a premium level
- Proactively up-sell TEC services for more SIR, maximizing revenues and company profitability
Qualifications:
- Minimum qualification - Graduate.
- A minimum of two years customer service and administrative experience gained either in a Premium Hotel Front Desk/Club Floor environment
- Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
- Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
- Fluency in English and another mainstream local language, depending on location
- Good telephone manner and ability to perform secretarial tasks under deadlines
- Able to handle correspondences and inquiries
- Knowledge of Microsoft Word, Excel, & PowerPoint
- Able to work overtime occasionally
Interested Candidates can share their Updated CV on
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