Engagement Associate

20 hours ago

Gurugram, India The Executive Centre Full time

Job description:

Looking for individuals based out of Gurgaon for one of Asia's most Premium Serviced office space provider - The Executive Centre.

Responsibilities:

  • Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients needs or queries
  • Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
  • Responsible for managing the office unit & PABX system setup and requests for all clients
  • Organizes postage and document courier services, handle mail, incoming & outgoing deliveries
  • Coordinates conference room bookings, refreshments for meetings and other special arrangements
  • Handles all secretarial and administrative duties for clients, as requested
  • Performs check in & check out process for all clients
  • Conduct up-selling and cross-selling to maximize revenue
  • Client satisfaction
  • Meet and greet clients in professional and friendly manner
  • Answer all incoming phone calls in a timely and professional manner (within 3 rings)
  • Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
  • Ensure all centre service standards are maintained at a premium level
  • Proactively up-sell TEC services for more SIR, maximizing revenues and company profitability

Qualifications:

  • Minimum qualification - Graduate.
  • A minimum of two years customer service and administrative experience gained either in a Premium Hotel Front Desk/Club Floor environment
  • Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes
  • Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
  • Fluency in English and another mainstream local language, depending on location
  • Good telephone manner and ability to perform secretarial tasks under deadlines
  • Able to handle correspondences and inquiries
  • Knowledge of Microsoft Word, Excel, & PowerPoint
  • Able to work overtime occasionally

Interested Candidates can share their Updated CV on

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