E-commerce Executive

4 days ago

Gurugram Haryana, India b2b labyrinth solution pvt Ltd Full time

1) Handling all logistics related queries which will be routed from the CS team through

mails, chats, and calls.

2) Closing urgent deliveries, POD, disputed cases raised from customers.

3) Closing all the cases for customers within defined TAT.

4) Need to take ownership and close customer queries with a positive response.

5) Enhances organization reputation by accepting ownership for accomplishing new and

different requests

6) Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries

7) Working with the CS team and other team members to improvise the process and enhance the quality of service for customers.

8) Engaging with a cross functional team.

9) Handling day to day logistics operations and interacting with different teams warehouse, finance, retail stores

10) Monitor dispatch to deliver TAT and prepare the action plan for further improvement.

11) Conduct Weekly performance meetings with LPs to provide feedback.

12) Proactive actions on the basis of data analysis.

13) Identify the stuck shipments and provide Tat for tail shipments.

14) Dispatch to in transit delays.

15) Manage non delivery related issues.

16) Marketplace operations closure.

17) Shipment cycle closure.

18) Generating SCM reports.

19) Reverse pickups handling and monitoring.

Pay: ₹18,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- E-commerce: 1 year (required)
- total work: 1 year (required)

Work Location: In person

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