Cce (Customer Care Executive) - Fashion Industry

2 days ago

Saket Delhi Delhi, India Neev HR Full time

**Responsibilities**
- Assist clients on order-on-line
- Deal with orders in the back end.
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence
- Minimum of 0-2 years’ experience in customer service for a luxury company, preferably in fashion.
- Strong E Commerce background
- Must be a sales-oriented person.
- Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
- Outstanding written and verbal communication skills, great phone etiquette and elevated speech
- Proactive personality and self-motivator
- Demonstrates initiative with the ability to multi-task and detail oriented in a fast-paced environment
- Proven to be organized, methodical, rigorous
- Team player able to develop great relations with co-workers

**Salary**: ₹11,909.75 - ₹24,495.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Customer support in Fashion Indsutry: 1 year (preferred)

**Language**:

- Fluent English (preferred)

**Speak with the employer**
+91 8527344759

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