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Sales& Customer Support

2 weeks ago

Vasant Kunj Delhi Delhi, India Site Sign Full time

We are seeking a dynamic and customer-focused professional to join our team as a **Sales and Customer Care Executive**. This role requires a proactive approach to both **sales and customer service**, ensuring an excellent shopping experience for our customers while driving revenue growth.

**Key Responsibilities**:

- **Order Management**: Handle customer inquiries, process orders, manage returns, exchanges, and refunds efficiently to ensure seamless transactions.
- **Issue Resolution**: Address customer concerns promptly and professionally, ensuring satisfaction at all levels.
- **CRM & Data Management**: Maintain accurate records of customer interactions, preferences, and feedback in the CRM system.
- **Collaboration**: Work closely with sales, marketing, and logistics teams to enhance customer experience and improve sales performance.
- **Industry Awareness**: Stay updated on the latest fashion trends, collections, and competitor offerings to provide informed assistance and boost sales.
- **Performance Monitoring**: Identify customer needs, track recurring concerns, and suggest improvements to enhance sales and service strategies.
- **Target Achievement**: Contribute towards achieving sales targets and customer satisfaction goals.

**Requirements:Experience**:

- Minimum **1 year of experience in sales and/or customer service**.
- Prior experience in the fashion industry is **strongly preferred**.

**Education**:

- High school diploma or equivalent; a **bachelor’s degree in fashion, business, or a related field** is a plus.

**Skills**:

- **Excellent communication skills** in English (spoken and written).
- Strong understanding of **fashion terminology, styling, and trends**.
- **Sales-oriented mindset** with the ability to upsell and cross-sell products.

**Attributes**:

- **Customer-first approach** with patience and problem-solving skills.
- Strong **persuasion, negotiation, and closing abilities**.
- Ability to multitask and manage time efficiently.
- Passion for **fashion, styling, and customer engagement**.

This role is ideal for individuals who are passionate about fashion, skilled in customer engagement, and eager to drive sales. If you have the skills and enthusiasm to excel in both **sales and customer service**, we encourage you to apply

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person