Customer Relationship Executive

2 weeks ago

Mangalore, India Raftel International Full time

Key responsibilities:

- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Collaborating with internal departments to facilitate client need fulfillment.
- Collecting and analyzing data to learn more about consumer behavior.
- Maintaining updated knowledge of company products and services.
- Resolving complaints and preventing additional issues by improving processes.
- Identifying industry trends.
- Acting as a client advocate with a focus on improving the customer experience.

Requirements & Skills:

- Bachelor’s degree
- English language proficiency
- Exceptional verbal and written communication skills
- Training skills
- Empathetic and helping mindset
- Digital literacy & computer knowledge
- Extensive, accurate product knowledge

**Language**:

- English (required)
- Kannada (preferred)
- Hindi (preferred)
- Malayalam (preferred)

Experience: Not mandatory

**Job Types**: Full-time, Regular / Permanent, Fresher, Internship

**Salary**: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Dakshina Kannada, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

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