CRM Executive

1 week ago

Satpur Nashik Maharashtra, India Samraat Group Full time

**Job description**

**Qualification**:
Bachelors degree in Business, Marketing, or a related field.

**Total Years Experience**:
Minimum of 3 years of professional experience in the real estate industry CRM management or a related role.

3 to 6 years experience in Real Estate sector.

**Role & responsibilities**:

- **Documentation and Compliance**:Ensure accurate and thorough documentation of customer recovery cases. Monitor compliance with company policies, legal requirements, and industry standards.
- **Stakeholder Communication**: Assist in maintaining strong relationships with internal and external stakeholders. Contribute to effective communication with other departments that impact the customer recovery function**.**:

- **Customer Recovery Performance**:Monitor and contribute to the overall success rate of recovering customers and resolving their issues. Support the team in achieving recovery targets.
- **Team Support and Development**:Assist in leading and developing the customer recovery team.
- **Process Improvement**:Identify areas for improvement in the customer recovery process. Actively participate in implementing changes to enhance the efficiency and effectiveness of recovery procedures.
- **Technology Utilization**:
1. Leverage ERP software and other relevant technologies to enhance customer management processes.

2. Ensure the team is trained on and effectively using ERP tools.

**Tools / Software / Application**:

- CRM software
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

**Desired Skills**
- Comprehensive knowledge of the real estate market, including property values, market trends, and regulatory requirements.
- Strong communication and interpersonal skills.
- Excellent negotiation and closing skills.
- Ability to create and deliver effective presentations.
- Customer-focused with the ability to build and maintain client relationships.
- Problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.

**Perks and benefits**

Employer PF Contributions

ESIC Contributions

Diwali Bonus

Annual Variable Incentives

Gratuity

Paid Leave

Leave Encashment

Employee Referral Bonus,

Employee Wellbeing

Engagement Wellness Program

Health & Insurance,

Annual health checkup

Recognition & Rewards Program

Office Perks

Cafeteria,

Office Cab & E - Bikes
- Total Experience?
- Relevant Experience in Real Estate CRM- post Sales?
- Current CTC / Monthly Net Salary?
- Expected CTC / Monthly Net Salary?
- Joining Notice?
- Reason for change?

**Job Types**: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer relationship management: 1 year (required)
- Microsoft Office: 1 year (required)

Work Location: In person

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