Call Center Executive @ Ahmedabad

5 days ago

Ahmedabad Gujarat, India KK HR services Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Handle inbound and outbound calls professionally and efficiently.
- Address customer inquiries, provide information about products or services, and resolve issues or complaints.
- Maintain a positive and empathetic attitude towards customers at all times.
- **Issue Resolution**:

- Identify and assess customers’ needs to achieve satisfaction.
- Troubleshoot and resolve customer problems or complaints, escalating issues to supervisors if necessary.
- Follow up with customers to ensure their issues are resolved and provide additional support if needed.
- **Data Management**:

- Accurately input and update customer information into the company’s CRM system.
- Document call details, including customer interactions, complaints, and resolutions.
- Maintain accurate records of calls, transactions, and feedback.
- **Performance Metrics**:

- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Participate in training and development programs to enhance skills and improve performance.
- **Team Collaboration**:

- Collaborate with team members and supervisors to improve processes and customer service delivery.
- Share insights and feedback to help improve the overall customer experience.

**Qualifications**:

- **Education**:

- High school diploma or equivalent required. Associate’s degree or higher education preferred.

Pay: ₹20,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 6353076225

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