Call Center Executive

5 days ago

Ahmedabad Gujarat, India Shalby Limited Full time

**Job Title**: Call Center Executive
**Location**: Shalby Hospitals - SG Unit
**Department**: Customer Care / Call Center
**Reports To**: Call Center Supervisor / Unit Head

**Job Purpose**:
To manage inbound and outbound calls, assist patients with appointments, service information, and queries, ensuring excellent customer service and patient satisfaction.

**Key Responsibilities**:

- Handle inbound/outbound calls in a professional and courteous manner.
- Assist patients with appointment bookings, follow-ups, and hospital service information.
- Maintain accurate patient records and update the database.
- Address patient queries, concerns, and escalate unresolved issues to the appropriate department.
- Support in telemarketing and promotional campaigns of hospital services when required.
- Ensure call handling quality, meet targets, and follow scripts/protocols as per hospital standards.
- Coordinate with internal departments to provide seamless patient service.

**Key Skills & Competencies**:

- Excellent verbal communication skills in English, Hindi, and regional language (Gujarati preferred).
- Good listening, patience, and customer-handling abilities.
- Basic computer knowledge (MS Office, data entry, CRM tools).
- Ability to multitask and work under pressure.
- Service-oriented with a positive attitude.

**Qualifications & Experience**:

- Any Graduate.
- 1-3 years of experience in call center/customer service (healthcare background preferred).
- Freshers with good communication skills may also apply.

Pay: Up to ₹25,000.00 per month

Work Location: In person

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