
India Payroll
2 days ago
**Department**:
Payroll
**Project Location(s)**:
Bengaluru & Chennai
**Education**:
Graduate or PG in any field
Role Expectations
- Drive the India Payroll practice as per strategy and delivery expectations
- Delivery of all India Payroll clients through a team of Cluster Heads and Processor/QC Teams
- Be a client’s key stakeholder / partner, empowering the best possible customer experience and highquality service delivery of Managed Payroll Services for our Indian clients.
- Ownership for customer focused payroll team, steering customer work, planning resourcing and availability as well as leading the customer’s service delivery of our client sites across India.
- Ensure that services are delivered according to SLA’s; monitor, report and analyse KPI’s regarding service excellence and customer satisfaction
- Budgeting, forecasting, and monitoring the India Payroll practice, manpower requirements in India and other locations
- Deliver efficient change management, deployment and improvements of payroll system developed internally
- Proactively drive automation initiatives and transition activities including cost efficiency improvements.
- Build Employee Capability initiatives and ensure team members’ domain and technical competencies are up to date
- Ensure Employee engagement and retention management of the Payroll Practice team members
- Adoption of regulatory laws & best practices.
- Ensure all programs are well executed & inter department co-ordination
- Ensure change management is adequately factored for time & necessary charge back of cost to the respective cost centres/clients
Competencies
- Strong people management and leadership skills
- Genuine interest in contributing to people development
- Strong Business Acumen
- Sensitive and alert to customer’s needs and expectations
- Proactiveness in cooperation with other team members and management
- Excellent interpersonal, communication and negotiation skills
- Ability to prioritize, plan and structure the work towards targets
- Capability to convert issues and requirements into solutions and business opportunities
- Proficient with MS Office and extremely Tech savvy.
- Thorough knowledge of Payroll process and statutory obligations of India
- Metrics and outcome focused
- Exceptional Interpersonal Skills
- Exceptional Project and program management skills
**Responsibilities**:
- Produce analytics to improve overall efficiency.
- End to end payroll processing as per SLA
- Partner with the client HR teams & other internal customers to ensure effective processes and issue resolution
- Adhere to defined service level agreements and statutory requirements, ensuring accurate payroll delivery every month.
- Enable processes to complete quality checks for accuracy by establishing accuracy standards
- Review delivery performance and instil a culture of continuous improvement and outstanding customer service
- Ensure appropriate workload allocation, & sharing of knowledge
- Seek feedback from customers and respond to any compliments, concerns, complaints
- Work with the HR and Payroll Service Delivery Manager on opportunities to develop the service offer and identify/pursue additional opportunities to expand the service
- Build team competency in relevant domains
- Ensure retention and instil a culture of recognition and rewards for good work.
Education & Experience
Bachelors / Masters degree in Human Resources or relevant field or equivalent experience of 15 or more years + Minimum 10 year of people and delivery management experiences
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