Customer Operations Intern

24 hours ago

Bengaluru Karnataka, India Exotel Techcom Pvt Ltd Full time

**Intern - Customer Operations**:
Exotel is one of Asia’s largest customer engagement and cloud telephony platforms, powering over 70 million conversations daily for 6000+ businesses across India, Southeast Asia, the Middle East, and Africa. Our technology enables customer communication for clients such as Uber, Ola, Flipkart, Lazada, Practo, and more.

**About the Role**:
We are looking for a Customer Operations Intern who is passionate about solving customer issues through data, technology, and process improvements. This role blends technical troubleshooting, supply operations, and automation work using Python and SQL to improve operational efficiency and customer experience.

You’ll work closely with our Supply, Product, and Engineering teams to analyse, resolve, and automate customer issues, while also supporting internal reporting and project tracking.

**Responsibilities**:

- Collaborate with cross-functional teams (Engineering, Product, Customer Success) to automate delivery activities.
- Build and maintain automation scripts or tools using Python/SQL to simplify recurring operational tasks.
- Analyse customer data and trends to identify recurring issues or opportunities for process improvement.
- Support project delivery through tracking milestones, preparing updates, and coordinating with vendors or internal stakeholders.
- Participate in post-mortem reviews to document lessons learned and propose preventive actions.

**What We’re Looking For**:

- Currently pursuing or recently completed a Bachelor’s degree in Engineering, Computer Science, or related field.
- Strong problem-solving and analytical mindset with attention to detail.
- Strong problem-solving and analytical mindset with attention to detail.
- Good working knowledge of SQL and Python (for data queries, analysis, and automation).
- Strong communication and documentation skills.
- Ability to work independently and collaborate effectively across teams.

**Bonus Points**:

- Exposure to APIs, SaaS products, or cloud communication systems.
- Experience with data visualisation tools (Power BI, Tableau, Looker Studio).
- Understanding of customer support workflows or CRM systems.
- Prior internship or project experience in technical support, data operations, or automation.

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