Customer Support Executive

2 weeks ago

Malleswaram Bengaluru Karnataka, India Agrani Hospitality Private Limited Full time

Roles and Responsibilities:
Answer phone calls in a more professional manner and provide information about products and services as required by the callers
Keep records of interactions and transactions of customer.
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up customers and ensuring that customer’s requests are attended to accordingly.
Encourage and motivate team members for continuance of quality service delivery

Requirements and skills
Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing
Ability to effectively work with a team
Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
Possession of interpersonal skills to be able to relate cordially with different classes of people
Ability to handle stress well
Ability to listen and pay attention to details
Smart thinker: The service executive should be able to think quickly in providing solutions to the problems of customers
Possess a pleasant and clear speaking voice, coupled with a fluency in English
He/she must be highly motivated
He/she should be open minded and enthusiastic towards excellence
Possess flexibility and ability to effectively perform multiple functions at a time
Ability to work under pressure and still meet up with deadlines without making errors
Possess excellent telephone etiquette

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Malleswaram, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)
- Kannada (required)
- Hindi (required)
- Tamil/Telugu (required)

Work Location: In person

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