Front Office, Brand Ambassador

2 weeks ago

Lonavale, India Della Group Full time

**Brand Ambassador
Della Adventure & Resorts
Location - Lonavala, Maharashtra

**Job Description**:
To excel in this role, you will have excellent communication and networking skills, and a strong presence on social media. Previous experience as a brand ambassador or similar role is strongly desired, as well as knowledge of sales and marketing principles.
Brand Ambassador Responsibilities:

- Familiarizing yourself with the company’s mission, vision, and goals.
- Working closely with sales and marketing staff to conceptualize marketing campaigns and strategies.
- Educating customers, about our outlets and services.
- Creating website and social media content in order to drive brand awareness and attract new customers.
- Building rapport with customers and vendors.
- Monitoring customer feedback and escalating complaints to the Management.
- Tracking customer preferences, metrics, and media campaigns.
- Representing the company at promotional shows.
- Brainstorming ideas and participating in training and workshops.
- Maintaining a positive image of the brand at all times.
- Customer Profiling.

Brand Ambassador Requirements:

- Bachelor’s or Master’s Degree in Sales & Marketing is preferred
- Prior experience in a customer service environment.
- Excellent verbal and written communication skills.
- Friendly, approachable, and outgoing personality.
- Working knowledge of social media platforms and tools.
- Adaptable with the ability to prioritize tasks.
- Knowledge of (and Appreciation for) Marketing
- An Established Online Presence
- A High Level of Professionalism
- Natural Leadership Skills
- A Passion for Building and Growing Relationships
- The Ability to Gather Feedback and Provide Innovative Insight
- Positively representing the brand in a myriad of settings though action and demeanor.
- Cooperating and assisting in content creation (blogs, posts, reviews, product promotion) Utilizing word of mouth marketing to help naturally generate brand awareness. Promoting the brand on social media platforms.

**Job Expectations**:
Experience and qualifications required for the job
- Bachelor's degree in Marketing, Communications, Hospitality Management, or related field.
- Proven experience (2+ years) in brand ambassadorship, marketing, or related roles, preferably in the hospitality or tourism industry.
- Excellent communication skills, both written and verbal, with the ability to articulate ideas clearly and persuasively.
- Strong interpersonal skills and the ability to build rapport with diverse audiences, including customers, influencers, and media personnel.

**Minimum Qualification**: Bachelor's degree in Marketing, Communications, Hospitality Management, or related field.

**Minimum Job Experience**: Proven experience (2+ years)

**Reporting to**: COO

**Travel**: NA

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