
Customer Service Executive {cse}
5 days ago
**Key Responsibilities**:
- Identify and assess customers' needs to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Provide feedback on the efficiency of the customer service process.
**Required Skills & Qualifications**:
- Bachelor's degree in any discipline (preferred).
- Proven customer support experience or experience as a client servicerepresentative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Prior experience in customer service or support roles is an advantage.
**Preferred Qualifications**:
- Experience in telecom, BPO, and Telesales.
- Fluency in English and Hindi.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹20,998.77 - ₹31,721.33 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
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