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Customer Support Executive

3 weeks ago

Gurugram Haryana, India PstGems Pvt. Ltd. Full time

**Roles & Responsibilities**:

- Customer Service Executives are required to answer incoming calls from customers i.e. answer enquiries, resolve complaints, requests and provide information.
- Identifying and assessing customers’ needs to achieve satisfaction.
- The target is to ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction.
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Assist customers with after-sales service issues. Be a primary contact for customer inquiries about our products and brand.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Good communication (verbal & written)
- Handling calls (Inbound & Outbound) and chats.
- Freshers with good communication skills can apply.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (preferred)

Work Location: In person