Customer Experience Supervisor

3 days ago

Andheri Mumbai Maharashtra, India MyCare Health Solutions Private Limited Full time

**Customer Experience Supervisor**:
**Responsibilities-**:

- Take ownership of customers issues and follow problems through to resolution.
- Keep accurate records and document customer service actions and discussions.
- Maintain an orderly workflow according to priorities.
- Resolve escalated and complex customer issues in time.
- Provide back
- up assistance to team members when needed.
- Identify and resolve problems that affect customer service quality and efficiency.
- Preparing MIS.
- Data Management

**Requirement & Skills**
- Proven working experience in customer service.
- Excellent knowledge of MS Excel, MS Word & Power point.
- Proficiency in English.
- Working knowledge of customer service software, databases and tools.
- Strong customer facing and communication skills.
- Customer service orientation.
- Multitasking skills.

**Salary**: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Andheri, Mumbai - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 2 years (required)

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