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Hotel Front Desk Staff

2 weeks ago


Kurali Punjab, India Hotel Tanveer, Kurali Full time

**Guest service**: The front desk is the first and last point of contact for guests, so it's important to provide excellent customer service and ensure guests are satisfied.
- **Handling guest inquiries**: The front desk is often the first place guests go for help with questions, requests, or basic issues.
- **Managing bookings**: The front desk handles reservations, changes, upgrades, and cancellations.
- **Check-in and check-out**: The front desk welcomes guests, efficiently handles check-ins, and ensures a smooth check-out experience.
- **Room assignments**: The front desk allocates rooms based on guest preferences.
- **Payment handling**: The front desk manages payment transactions, ensures accuracy, and addresses billing inquiries.
- **Maintaining a clean work area**: The front desk keeps the lobby area clean and tidy.
- **Coordinating with housekeeping**: The front desk may inform housekeeping when a guest checks out early so they can start cleaning the room early.
- **Ensuring accurate guest information**: The front desk ensures that all guest information is up-to-date and accurate in the hotel's database.

**Job Types**: Full-time, Permanent

Pay: ₹11,187.35 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 2 years (preferred)

Work Location: In person